Frequently Asked Questions
Questions? We Have Answers…
The team at Premier Collision Repair is committed to 100% customer satisfaction. Below are answers to the most common questions we hear. We want you to be confident in choosing Premier Collision Repair, knowing you’re partnering with the best collision repair provider in the Springfield and NoVA area.
At the time you drop off your vehicle, you will be given an approximate time frame. Although we do our best to get your car back to within that time frame, there are unforeseen circumstances that may delay progress due to availability of parts, or possible additional damages that were not visible before taking the vehicle apart. Our staff will always keep you informed of the process and any delays, if any, that are met.
A. Yes. We offer a Lifetime Warranty on all of our auto body and refinish workmanship. Click here to read more about our warranty policy.
We accept insurance claims from all major and lesser known insurance companies. Let your insurance company know that you have selected Premier Collision Repair to do the repairs.
You are not required to take the vehicle to another location to obtain an estimate. You may leave your vehicle with us and ask the adjustor to inspect the vehicle here. We will negotiate with the insurance adjustor to make sure the vehicle is repaired properly. Please come by any time for a free estimate.
Repair estimates may vary. A lower estimate may not include necessary things such as front or rear wheel alignment or re-aiming your headlamps. Our I-CAR Certified professionals are very thorough and take all aspects of the repair into account when writing an estimate.
Premier Collision Repair will take the steps necessary to ensure your satisfaction with the color match. As far as collision repair is concerned, proper paint-matching requires a high level of skill and technique and, often, a great deal of patience. Thanks to our high-quality paint and state-of-the-art mixing station, we ensure a perfect match!
You are not required to use a DRP or referral shop recommended by your insurance company. You have the right to have your car repaired at the shop of your choice.
While we work closely with your insurance company, we understand that we work for you, the vehicle owner. We never forget that you are the customer and our main concern is your complete satisfaction with the finished repair and your entire experience during the process.
Your dealer may not be your best choice for collision repair. Many of the highest-quality facilities in the area are not affiliated with dealers. Your dealer generally has no unique edge when it comes to repairing your vehicle after a collision. Rather than just returning to your dealer for collision repair, we encourage you to be a careful shopper when selecting a repair facility. Ask others you know about their experiences with collision repair and select the shop that you think will provide the highest-quality results for you.